How long will I be without my device?
In-Store Appointments/Walk ins - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. Most phone screen repairs are done between 1-3 hours. Most tablet screen repairs are done within 24 hours subject to parts availability. As an overall promise, we always advise that any repair does not go over 5 business days.
Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Repair HQ. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours.
Will you keep me updated?
Our Track Order page shows where your repair stands at any time, and we contact you if we need your approval or anything changes.
What happens to my data during a repair?
We only touch what the repair requires and we keep your data private. We still recommend backing up your device before any repair, and signing out of sensitive accounts if you can.
I Have A Busy Schedule, Can You Accommodate?
Life and schedules can be tricky, this in mind we have opened our services to a $35 RUSH FEE if you need your device done quicker than the normal repair timeframe.
Is Your Repair Work Guaranteed?
We hold the highest confidence in all of our repair services. Our lifetime performance warranty is the same warranty you’re ensured when you purchase a new device, it covers malfunctions of the parts installed, not human error. Our warranty does not cover any physical or liquid damage.
For any "Possible" warranty situation, we have to physically take the device apart to determine warranty which means we have to see it in person to do so.
If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking.
Am I Able To Speak To Someone - Or Can I Only Book Online?
In Short - YES! We have a full customer service team ready to help with your requests and are available during normal operating hours.
You are able to get up to date information on the latest pricing and service availability in your area. - Existing Customer? They can give you up to date information regarding the status of your repair process.
Do you erase my device during a repair?
No, we do not. We leave your data exactly as we find it. If a software reset is ever needed, we check with you before doing it. We still suggest a backup before any repair.